 | inFocus | What's available: - Provider Manual
- Group and plan information
- Training materials
- Lab and catalog information
- News about process and requirements
- And more!
| How to get there:
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| Online Claims System |
What's available:
- Claims filing
- Payment information
- Looking up member eligibility and benefits
- Updating location information
- Quarterly attestation
| How to get there: |
 | Call Center | What they can help with: - Claims questions that can't be addressed within the online claims system
- Credentialing and recredentialing questions
- Sales & Use Tax Certificate submission
| Contact Information: - 888.581.3648
- 8 a.m. - 11 p.m. (EST), Monday - Saturday
- 11 a.m. - 8 p.m. (EST), Sunday
- Online form
|
 | Audits | What's available: - Online: Respond to audit requests
- Via phone: Answer questions about audit
| Contact Information: - 888.581.3648
- 8 a.m. - 11 p.m. (EST), Monday - Saturday
- 11 a.m. - 8 p.m. (EST), Sunday
- Submit audit information online, through the online claims system.
|
 | Quality Assurance | What's available: - Complaint resolution
- Provider appeals
| Contact Information: |
 | Utilization Management (UM) Medical / Surgical plans only | What's available: - Submit UM request forms
- Request status updates on UM requests
- Notify us of emergency UM requests
| Contact Information: |
 | Labs | What's available: - Order status
- Order changes
- Questions about final materials
| Contact Information: |
| Essilor's Central Lab Service | What's available: - Locate an existing account
- Change lab association
- Modify or check an existing order
| Contact Information: - 888.889.9680
- 8 a.m. - 8 p.m. (EST), Monday - Friday
- 11 a.m. - 4 p.m. (EST), Saturday
|
| Essilor Stockhouse & Nassau OOGP In-Office Finishing Lens Ordering | What's available: - Register for lens ordering
- Questions about the lens ordering site
| Contact Information: |
| Luxottica Lab Service | What's available: - Locate an existing account
- Make changes to your lab associations
- Change on check on in-process orders
| Contact Information: |