Natural Disaster Support

For Providers

If you would like EyeMed to provide an update on the Provider Locator reflecting changes to your practice, please follow the below process to update your provider profile:

1. For office hours, please visit our online claims system and click the Manage my Profile tab. Then navigate to Hours of Operation and make your changes.
2. If your practice is not in use at this time and you are no longer able to serve members, please notify us by completing a Change/Move Location Address form. Indicate in the notes how your practice has been affected.

If you need direct assistance, please contact us at 866.652.0018 so our disaster response team can support you through these updates.

For Members

For EyeMed members that need vision care assistance, please direct them to call EyeMed’s Customer Care Center at 866.439.3633. Patients may also reach out to the OneSight EssilorLuxottica Foundation for support.